Welcome to SketchNiva (sketchniva.com). By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. General
SketchNiva provides custom artwork services, including sketches and paintings created from customer-submitted photos.
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a guardian
- The information you provide is accurate and complete
2. Orders & Custom Artwork
- All products are custom-made based on your uploaded photos and instructions
- Once an order is placed, it cannot be canceled after work has started
- Customers are responsible for providing clear and correct images
3. Pricing & Payments
- All prices are listed on the website and may change without notice
- Payments must be made in full before order processing
- We use secure third-party payment gateways (e.g., Stripe, PayPal)
4. Revisions & Approval
- We may provide a preview of the artwork before final delivery
- Customers can request revisions within a reasonable limit
- Once the final artwork is approved, no further changes can be made
5. Delivery
- Delivery time depends on the artwork type and complexity
- We offer:
- Digital delivery (via email)
- Physical delivery (shipping to your address)
- SketchNiva is not responsible for delays caused by shipping carriers
6. Refund & Cancellation Policy
- Due to the custom nature of our products, refunds are generally not provided
- Refunds may be considered only if:
- The order has not been started
- There is a proven issue from our side
7. Intellectual Property
- All artwork created by SketchNiva remains our intellectual property
- Customers are granted personal use rights only
- Commercial use requires written permission
8. Customer Content
- You confirm that you have the right to use the images you upload
- SketchNiva is not responsible for copyright violations in customer-submitted content
9. Limitation of Liability
SketchNiva is not liable for:
- Any indirect or incidental damages
- Loss due to incorrect information provided by the customer
10. Privacy
Your personal information is handled according to our Privacy Policy.
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.
12. Contact Us
For any questions regarding these Terms, please contact us:
📧 Email: support@sketchniva.com
📞 Phone: +91 8460625219
📍 Location: Surat, Gujarat, India